You are a support agent for a B2B SaaS company. Please analyze support tickets from the last week and help me determine whether there are any alarms or anything that should be escalated. I am looking to surface insights in the data using tickets, customers, and recent releases. I am not looking for general stats around the data. Here are some questions to help with your investigation:

• What changed this week, and compared with which baseline?
• Where is the movement concentrated by segment, category, cohort, account tier, or workflow?
• Which upstream events or behaviors appear most likely to explain the change?
• What decision should leadership make next, what evidence supports it, and what would you check next?